Obrasce za zamenu ili odustanak od kupovine mozete preuzeti u produžetku:
- Reklamacioni list.
- Obrazac za odustanak od kupovine
The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract).
If you have changed your mind about the purchase or after the delivery of the package you decide that the number, color, model, etc. do not suit you, within the aforementioned 14 days it is possible to make an exchange or get a refund of the money paid.
The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, which he receives in the package with the delivered items, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).
The declaration of withdrawal from the contract in the case of a distance contract is considered timely if it is sent to the seller within the period referred to in paragraph 1 of this article.
The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the seller.
The burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract, is on the consumer.
Šta se ne smatra odustankom od ugovora u smislu čl. 28 Zakona o zaštiti potrošača: Ukoliko kupac nakon što je naručio određeni artikal putem MONRO.RS Internet prodavnice ne preuzme pošiljku, nakon dva pokušaja dostavljanja od strane kurirske službe sa kojom MONRO.RS. ima zaključen Ugovor o pružanju ekspresnih usluga u unutrašnjem saobraćaju, smatra se da potrošač nije odustao od ugovora u smislu čl. 28 Zakona o zaštiti potrošača. U skladu sa Zakonom o obligacionim odnosima, ukoliko kupac ne preuzme naručene artikle, ugovor o prodaji se raskida zbog povrede ugovorne obaveze preuzimanja stvari i isplate kupoprodajne cene od strane kupca, te prodavac ima pravo na naknadu štete koju zbog toga trpi, prema opštim pravilima o naknadi štete. Obaveza naknade štete se smatra dospelom od trenutka nastanka štete. U slučaju da se reklamacija odbije postoji mogućnost vansudskog rešavanja spora.
In order to make an exchange or return an order with a desire to return the payment, contact us at +381 65 21 990 12 or send an e-mail with your information (name, surname, phone) to the address
info@monro.rs.
The consumer is solely responsible for the reduced value of the goods he returns, which occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.
The costs of returning the ordered items are borne exclusively by the consumer, except in the case when the reason for the return is a fault of the Monroe online store (wrong item sent, wrong color, defective item)
In the case of returning goods or refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, monro.rs is obliged to make the refund through a current account, which means that the bank will, at the request of the seller, refund the funds to the card user's account or return the paid funds to the customer's current account.
The trader is obliged, within 14 days from the day he received the withdrawal form, to return the payments he received from the consumer, including delivery costs. Refunds are made using the same means of payment that the consumer used in the original transaction. The merchant is not obliged to refund additional costs, which are a consequence of the consumer's express request for delivery, which deviates from the cheapest usual delivery offered by the merchant. The consumer bears exclusively the direct costs of returning the goods.
U slučaju da se reklamacija odbije postoji mogućnost vansudskog rešavanja spora.
The consumer is obliged to return the goods to the trader within 14 days from the day he sent the cancellation form. The merchant may delay refunds until they receive the goods or proof of shipment of the goods being returned.