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Terms of use

MONRO INTERNET STORE

The general terms of business of the MONRO Internet store are determined by the terms of purchase and sale of products, which are implemented by the Company for production, internal and external trade MONROTRADE d.o.o. Kragujevac (hereinafter: "Seller"). The general business conditions of the Internet store are determined in more detail by area that you can access by clicking on the desired area, all in accordance with the Law on Consumer Protection and the International Code of Electronic Business. The general terms of business define the activity of the online store, the users of the rights and the business relationship between the seller and the buyer.

An online store is an information system intended for the presentation and sale of products to consumers. It is managed by the Company for production, internal and external trade MONROTRADE d.o.o.. The user is the person who uses the mentioned system, i.e. the consumer in the Internet store.

MONRO online store allows you to use the services and content of its site subject to the Terms of Use below. Terms of use apply to all contents and services of www.monro.rs. By using any part of the site, it is considered that the users are familiar with these conditions, as well as that they accept the use of the content of this site exclusively for personal use and at their own risk.

MONRO online store may revise these Terms at any time by updating this document. Please visit this page from time to time to review the Terms that are currently in effect, as they are binding on you

REGISTRATION

By registering on this site, you automatically accept its propositions. The registration process is extremely simple and requires only basic information from you.

You only need to fill out the form that you fill in during registration once, and every subsequent time it is enough to just log in to your account. As a registered member, you have the option to unsubscribe at any time, which will also delete your data from our database.

ORDERING PROCESS

you can order through the site by filling in the template after selecting the product or through the instagram page monro.rs or monro.men

METHODS OF DELIVERY

The Seller undertakes to deliver the purchased goods to the Consumer in the following way:

by sending the goods via courier service (post express), the postage is 290 dinars and you pay with the received goods. There is also the option of free shipping on orders of two or more items. This discount is calculated when you add two items to your cart.

The customer will be informed about the delivery time by phone by the courier service.

On the day of delivery, the customer will receive a message from the courier service and can expect the package during the day

The delivery period runs from the first following working day after the order is placed. For goods purchased through the Internet store, the delivery period is 2-3 working days from the day the order is received by the consumer.

We ask for your understanding for possible delays in delivery during periods of promotions and seasonal discounts, as delivery depends on external services.

Deliveries are not made on Sundays and public holidays.

If all items are available, they are shipped.

After checking availability, if a certain item is not available, you will receive an email about availability.

Delivery is made exclusively on the territory of the Republic of Serbia.

METHOD OF PAYMENT

The consumer can pay for the goods by cash on delivery. When creating the purchase order, the consumer assumes the obligation to pay for the ordered goods by pressing the CONFIRM button.

CASH PAYMENT ON SHIPMENT DELIVERY:
The cash on delivery option allows you to pay the value of the order during delivery to the specified address, only when you see the goods in front of you. Cash on delivery payment is made exclusively in cash, to the courier upon delivery to the specified address.

PRICES IN THE MONRO INTERNET STORE

All prices are expressed in dinars. The seller reserves the right to change prices without prior notice to customers, unless otherwise stated (in the case of promotions and special discounts). The prices are valid at the time of creation of the order and have effect and validity for the following period as well. The listed prices are valid only for purchases in the online store.
WITHDRAWAL OF PURCHASE

The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract).

If you have changed your mind about the purchase or after the delivery of the package, you conclude that the number, color, model, etc. do not suit you, within the aforementioned 14 days it is possible to make an exchange or receive a refund of the money paid.

The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).

The declaration of withdrawal from the contract in the case of a distance contract is considered timely if it is sent to the seller within the period referred to in paragraph 1 of this article.

The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the seller.

The burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract, is on the consumer.

In order to make an exchange or return the ordered item with the desire to return the payment, please contact us at the number +381652199012 or send an e-mail with your data (name, surname, phone) to the address korisnickiservis@monro.rs.

The consumer is solely responsible for the reduced value of the goods he returns, which occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.

The costs of returning the ordered items are borne exclusively by the consumer, except in the case when the reason for the return is an error of the MONRO online store (wrong item sent, wrong color, defective item)

In the case of returning goods or refunding funds to a customer who previously paid with one of the payment cards, partially or in full, regardless of the reason for the return, MONRO D.O.O. is obliged to make the refund via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the cardholder's account at the request of the seller or return the paid funds to the customer's current account.

REMARKS AND COMPLAINTS

Complaints, reclamations and objections (to items that are the subject of online purchase) consumers can state:

1. by sending to the email address user servis@monro.rs,

2. on the phone number +381652199012 in the period from 10 a.m. to 6 p.m. every working day

3. redovnom poštom na adresu – MONROtrade d.o.o. Kragujevac, Kneginje Ljubice 2a, (sa naznakom „Za MONRO Internet prodavnicu“)

Within one working day, the seller will confirm that the complaint has been received. Within 8 days from the day of receipt of the complaint, the seller will notify the consumer in writing or electronically of the decision (accepted or rejected by the consumer regarding the conformity of the article) regarding the complained of item, as well as the possible way to resolve the complaint in accordance with the Law on Consumer Protection (refund, corresponding price reduction, replacement or repair of the item). The complaint will be resolved within 15 days from the day the complaint is received.

OBSERVATIONS AND COMPLAINTS ON THE WORK OF THE INTERNET STORE WWW.MONRO.RS

Complaints, reclamations and objections to the operation of the website can be made by consumers:

1. by sending to the email address user servis@monro.rs,

2. on the phone number +381652199012 in the period from 10 a.m. to 6 p.m. every working day

3.redovnom poštom na adresu – MONROtrade d.o.o. Kragujevac, Kneginje Ljubice 2a, (sa naznakom „Za MONRO Internet prodavnicu“)

The seller will do everything in his power to resolve the disputed situation, all with the aim of eliminating the defects in question.

PRIVACY POLICY

Nowadays, business is inevitably connected with the processing of personal data.

MONROTRADE d.o.o. undertakes to protect the privacy of customers and site users and guarantees that the data left by the customer or site user will be used, stored and processed in accordance with the purpose for which they were collected and within the limits of applicable regulations.

MONRO will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of customer personal data.

We will not provide the data you have entrusted to us to unauthorized third parties and we will handle them in accordance with the current General Regulation on the Protection of Personal Data (GDPR). Only authorized employees of MONROTRADE d.o.o. have access to the collected data. and processors with whom the relationship is regulated, in accordance with the General Regulation on Personal Data Protection. All employees of MONROTRADE d.o.o. are aware of the importance of data confidentiality and are responsible for compliance with this Privacy Policy.

This Privacy Policy informs you about the type of personal data that is processed, the legal basis and purpose of processing personal data, the rights of the owner of personal data, the handler and processors of personal data, the time period for storing your data and amendments to this privacy policy.

Below we inform you how we process your personal data.

INFORMATIONS

The responsibility for the processing of personal data in the capacity of the operator lies with:

Name: MONROTRADE d.o.o. Kragujevac

Address: Kragujevac Kneginje Ljubice 2a

Identity number: 21604011

Tax identification number: 112083762

Email: dataprotection@monro.rs

Phone: +381652199012

LEGAL BASIS AND PURPOSE OF PROCESSING

According to the General Data Protection Regulation (GDPR) PERSONAL DATA is any data relating to a natural person whose identity is determined or can be determined; An identifiable natural person is a person who can be identified directly or indirectly, in particular by means of identifiers such as name, identification number, location data, network identifier or by one or more factors inherent to physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The legal basis for processing your personal data may be:

Consent, given by visitors to the MONRO website, by which they allow collection for a clearly indicated purpose. You can withdraw your consent at any time by sending an e-mail with appropriate content to dataprotection@monro.rs or by sending a letter to the address indicated.

Conclusion and execution of the contract

Legitimni interes MONROTRADE d.o.o. – za marketinške i analitičke svrhe. Naš legitimni interes zasnovan je na Vašim željama kako bismo što bolje prilagodili našu ponudu i na kraju ponudili proizvode i usluge koji bolje odgovaraju Vašim potrebama i željama.

A legal obligation.

The legal basis is determined in accordance with the provisions of the General Data Protection Regulation (GDPR).

MONROE d.o.o. processes the specified data about the registered user for the following purposes:

in order to respond to your inquiry or request and provide the best possible service,

to process your order, e.g. in order to inform you about the status of the order, delivery time; in order to respond to possible requests regarding the order, e.g. to possible questions about the composition of the product, etc.;

in order to fulfill our obligations from the contractual relationship with you through our online store;

to enable you to submit complaints and returns in the online store;

in order to enable you to exchange the goods;

to provide you with different payment methods;

in order to provide you with a refund;

to enable you to display the content on the website in the most effective way;

in order to filter content that is adapted to your interests, that is, to offer you products that have been determined to be preferred by similar users, that is, users of the same gender and age as you, and all to make it easier for you to search our offer .

to store any wishlists you may create;

to enable you to participate in prize games and similar promotions;

to prevent and/or detect abuse or fraud.

We may also process your data for marketing purposes based on your specific consent, namely:

in order to inform you about special benefits that are often limited in time,

in order to inform you about seasonal discounts and current promotions,

in order to inform you about special promotions reserved for our members,

to inform you about new collections;

in order to provide you with useful information related to the MONRO online store

To contact you regarding advertising and market research (sending questionnaires, surveys, etc.).

For marketing analysis that will help improve the sales offer.

Each user is responsible for the accuracy and truthfulness of all information entered on the MONRO website.

The user guarantees that he will manage his profile exclusively personally, that is, through a person he authorizes.

MONROTRADE d.o.o. data is stored until the profile is revoked or deregistered in accordance with the legislation of the Republic of Serbia. The user can unsubscribe at any time in writing by sending an email to dataprotection@monro.rs (the email must be sent from the email address from which the user registered as a registered member).

These data (except the password) and order history on your profile are available to employees of MONROTRADE d.o.o. and to other persons as necessary when it is necessary to fulfill the purpose of the processing. If you are interested in who can have access to your personal data, please read the section "Processors of personal data."

ORDER OF PRODUCTS IN THE ONLINE STORE BY A "GUEST"

Purchases in our online store can also be made by unregistered users - "guests".

In order to successfully process the order from the "guest", we need the first and last name, residential address, delivery address, postal code, e-mail and telephone number. With the help of these data, we will be able to deliver the desired goods to you and thus fulfill our contractual obligations. If you do not provide the requested information, MONRO will probably not be able to process your order and deliver the ordered goods to you.

Each user answers for the accuracy of the data he entered.

U tom smislu od Vas samo tražimo osnovne podatke koji su nam neophodni za sprovođenje ,,online“, prodaje, odnosno podatke koje će nam omogućiti da Vas, u skladu sa propozicijama MONROTRADE doo Kragujevac i dobrim poslovnim običajima, informišemo o svemu što može doprineti poboljšanju naše usluge, sa jedne, te povećanju Vašeg zadovoljstva našom uslugom, sa druge strane.

DELIVERY OF PRODUCTS ORDERED IN THE ONLINE STORE

Personal data of the contact person for delivery, i.e. name and surname, delivery address and phone number, which we received from you in the order confirmation, we share with our logistics partners (Dexpress) in order to prepare the products from your order and deliver them to the address according to your request. Business partners are authorized to use this data and contact you exclusively for the purpose of delivering individual shipments.

MAKING INQUIRIES OR REQUESTS

The user of our website can ask us specific questions through the contact forms available on our website in several places or alternatively via e-mail addresses. The data provided by the user (IP address and/or email address) when asking the desired questions will be used to solve the user's questions.

You can make inquiries or requests through the ZENDESK company chat form or via email korisnickiservis@monro.rs.

The specified e-mail address is not personal, but the business e-mail address of MONROTRADE d.o.o. Kragujevac. It means that it is not related to one specific natural person, but the data submitted in this way can be processed by different people, all with the aim of quickly and efficiently solving the user's question.

If you have a profile on one of the social networks Facebook, Instagram, Google, you can make inquiries or requests through those profiles. In that case, MONRO would collect your username on those social networks and IP address, but MONRO does not have access to your profiles and passwords on those social networks, nor do we share your personal data stored with us with the providers of those social networks.

By sending an e-mail message through the web chat form or to the e-mail addresses listed on that website, the user agrees to the general conditions of use of our online store.

Also, if you do not provide us with the necessary information when making an inquiry or request that is necessary for MONRO to respond to your inquiry or request, MONRO may not be able to act in the way you requested, that is, respond to your inquiry or request.

NEWSLETTER AND USE OF DATA FOR MARKETING

You can sign up for our newsletter, through which, until further notice, we inform you about: news on offer in our online store and retail stores, current marketing activities, discounts for the loyalty-loyalty program, prize games, special events organized by MONRO, as well as about all other current events related to Monro.rs.
in order to sign up for our newsletter, it's enough just to provide the e-mail address to which you want to receive the newsletter. You can unsubscribe from the newsletter at any time in accordance with the instructions you will receive by e-mail after registration, as well as in every newsletter.

By subscribing to the newsletter, you agree that you agree to evaluate your activity on our site in order to adapt the website to your requirements and interests, that is, to receive a personalized compilation of news, offers and other information. Your data is stored and used for market research and promotional purposes. If necessary, we will contact you exclusively by e-mail. We will also use your data to analyze and improve the efficiency of our sites.

We use the NB SOFT platform to manage subscriptions and newsletter deliveries. You can also sign up to receive news and benefits via SMS or Viber messages, in which case you are only required to provide your phone number.

If, when signing up for the newsletter, you choose the option that you want to receive messages that are more tailored to your interests, and for this purpose you provide us with information about your gender and age, MONRO will process said data in order to filter content that is tailored to your interests, that is, to Offer you our products that have been determined to be preferred by similar users, that is, users of the same gender and age as you, all in order to make it easier for you to search our offer. MONRO will process your data for such offers only if you have given your consent.

DATA COLLECTED THROUGH YOUR INTERACTION WITH Monro.rs

Different technologies can be used on our website in order to improve it, make it simpler, user-friendly, more efficient and secure. Such technologies may result in the automatic collection of personal data by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.

Svi podaci koje prikupimo kroz ,,online“ prodaju, uključujući i podatke o proizvodima koje naši kupci traže i kupuju, odnosno stranicama koje posećuju, biće pažljivo analizirani i obrađeni, a isti će biti iskorišćeni za poboljšanje naše ponude kao i izgleda naše stranice, sve u cilju omogućavanja jednostavnije, sigurnije, brže i udobnije kupovine.

We use cookies to make this website work properly and to be able to improve the site with the aim of improving your user experience, to personalize content and ads, to enable you to provide specific technical features and thus enable you to have a positive user experience.

RE-TARGETING TECHNOLOGIES

Our website uses re-targeting technologies. This allows us to directly and personally advertise to visitors who have already shown interest in our products.

Re-targeting technologies analyze your cookies and display ads based on your previous surfing behavior. For more information about cookies, see our cookie policy.

RIGHTS OF PERSONAL DATA HOLDERS

If you provide us with personal information on our website, it is done on a completely voluntary basis. If you choose not to provide the requested information, various customer benefits may not be available to you. In certain cases, only those who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website.

We provide many options, depending on the exact circumstances, to help you maintain control over your data and to ensure that you exercise your rights.

As a holder of personal data, you have the following rights:

RIGHT TO INFORMATION. You can request all information regarding the processing of your personal data at the address indicated above or by e-mail. For the sake of your protection as the holder of personal data, it is necessary that, as an applicant, you ask or requirements are identified in an appropriate manner.

RIGHT OF ACCESS. You have the right to receive confirmation as to whether or not your personal data is being processed. Based on this right, you can receive information about which of your data is being processed, the purpose of processing as well as the legal basis for processing, information about processors of personal data, how long the data will be stored, etc.

RIGHT TO CORRECTION AND SUPPLEMENT. You have the right to request the correction of inaccurate personal data and the right to add personal data to fill in any incomplete personal data.

RIGHT TO DELETE. In certain cases, you have the right to request the deletion of your personal data (e.g. in the event that the data is no longer necessary to achieve the purpose for which it was processed, you revoked the consent on the basis of which the processing was carried out). If for any reason we cannot comply with your request, we will inform you of the same.

RIGHT TO LIMITATION OF PROCESSING. In special circumstances, you have the right to restrict the processing of your personal data.

RIGHT TO DATA PORTABILITY. You have the right to receive your personal data (concerning only you) in a structured, common and machine-readable format, and you have the right to transfer it to another subject. You can exercise this right only if the processing is based on consent or on the basis of a contract and when it is performed automatically.

PRAVO NA PRIGOVOR. Imate pravo da se žalite na određene vrste obrade i prikupljanja podataka, kada se obrada zasniva na legitimnim interesima Monro.rs, npr. za marketinške svrhe.

RIGHT TO WITHDRAW CONSENT. You have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent will not affect the legality of the processing for the period before the withdrawal of consent.

RIGHT TO APPEAL TO THE SUPERVISORY AUTHORITY. If you believe that the processing of your personal data violates the General Data Protection Regulation (GDPR), you have the right to complain to the competent supervisory authority.

For the territory of the Republic of Serbia, the supervisory body is the Commissioner for the Protection of Personal Data with headquarters in ul. Bulevar Kralja Aleksandra no. 15, 11000 Belgrade.

HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE NEEDS OF EXPRESSING COMPLAINTS, RESOLVING COMPLAINTS

In order to send your complaint or complaint and if you want to resolve any misunderstanding, ambiguity or doubt regarding your personal data processed by MONROTRADE d.o.o. please do so using our following contacts:

MONROTRADE d.o.o.
Kragujevac, Kneginje Ljubice 2a
Republic of Serbia

In order to protect you as the owner of personal data, it will be necessary for you to properly identify yourself as the applicant, which will be for MONRO d.o.o. be a sufficient guarantee to provide personal data to their owner.

PERSONAL DATA PROCESSORS

MONRO uses processors to collect and process your personal data. All data processors engaged by MONRO only process your personal data in accordance with MONRO company instructions and are legally required to adhere to strict security procedures when handling personal data.

Within the legally permitted framework and depending on the purpose of the processing, we may share your data with the following categories of data processors:

- Delivery services, forwarders, postal services (POST EXPRESS company)

- IT partners in the framework of software support and maintenance (NB Soft company)

- Employees at MONROTRADE d.o.o.

- Advertising agencies, marketing and PR agencies

– Organi za otkrivanje i sprečavanje prevara

When processing your personal data, MONRO may transfer your personal data to its business partners abroad.

Data transmission over the Internet is inherently insecure, and MONRO cannot guarantee the security of data sent over the Internet.

PERIOD IN WHICH YOUR PERSONAL DATA IS KEPT

The data you provide is stored as long as necessary to fulfill the specific purpose for which you provided the data to us, or to comply with legal provisions.

All collected data related to the registered user profile are stored until the moment of its deactivation. After you deactivate your registration (deactivate your profile on the website, unsubscribe from the newsletter, etc.), MONRO will store your personal data for the next six months after deregistration in order to resolve any complaints from the previous period.

All collected data related to the purchase and sale of goods in the online store are processed until the purpose of the processing is achieved, i.e. until the successful purchase is made, including the time of submission of any objections, complaints, refunds or requests related to the purchase of products.

Data collected in connection with the submission of an inquiry or request are stored for the time necessary to comply with your request or inquiry.

If you have given us your express consent to use personal data for promotional purposes, we will use your data for such purpose, until you revoke your consent. You can revoke the consent you have given at any time so that the revocation takes effect in the future.

If required by applicable regulations, MONRO may store your data for longer, in accordance with the prescribed data retention period.

At the end of the retention period, we delete personal data permanently or make it anonymous, so that it can no longer be linked to a specific individual.

MINORS

Minors under the age of 16 may not use the MONRO website. MONROTRADE d.o.o. does not collect or retain information from anyone under the age of 16 and therefore no part of this Website is designed to attract anyone under the age of 16. If the parents, relative or legal representative of such a person discovers that their child has sent personal data without their consent, please contact us at our address or by email at dataprotection@monro.rs.

AMENDMENTS TO THE PRIVACY POLICY

This data protection statement can be changed from time to time in order to comply with the actual situation and legal regulations.

Any changes we may make to the privacy policy in the future will be posted on this page.

We advise you to periodically check the Privacy Policy in order to be up to date if there are any changes.

FINAL REGULATIONS

The supplier reserves the right to change these conditions without prior notification to its customers. Every consumer can check the currently valid conditions when ordering a product.

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