{"id":313,"date":"2019-12-21T19:45:10","date_gmt":"2019-12-21T19:45:10","guid":{"rendered":"https:\/\/monro.rs\/?page_id=313"},"modified":"2025-04-29T20:44:51","modified_gmt":"2025-04-29T20:44:51","slug":"povracaj-novca","status":"publish","type":"page","link":"https:\/\/monro.rs\/en\/povracaj-novca\/","title":{"rendered":"Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"313\" class=\"elementor elementor-313\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e0c7118 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e0c7118\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a229dba\" data-id=\"a229dba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25e01267 elementor-widget elementor-widget-text-editor\" data-id=\"25e01267\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Obrasce za zamenu ili odustanak od kupovine mozete preuzeti u produ\u017eetku:<\/p><ul><li><a href=\"https:\/\/monro.rs\/wp-content\/uploads\/2023\/03\/Obrazac-Monro.docx\">Reklamacioni lis<\/a><a href=\"https:\/\/monro.rs\/wp-content\/uploads\/2023\/03\/Obrazac-Monro.docx\">t<\/a>.<\/li><li><a href=\"https:\/\/monro.rs\/wp-content\/uploads\/2024\/05\/obrazac-odustanak-od-kupovine.docx\">Obrazac za odustanak od kupovine<\/a><\/li><\/ul><p>The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract).<\/p><p>If you have changed your mind about the purchase or after the delivery of the package you decide that the number, color, model, etc. do not suit you, within the aforementioned 14 days it is possible to make an exchange or get a refund of the money paid.<\/p><p>The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, which he receives in the package with the delivered items, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).<\/p><p>The declaration of withdrawal from the contract in the case of a distance contract is considered timely if it is sent to the seller within the period referred to in paragraph 1 of this article.<\/p><p>The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the seller.<\/p><p>The burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract, is on the consumer.<\/p><p>\u0160ta se ne smatra odustankom od ugovora u smislu \u010dl. 28 Zakona o za\u0161titi potro\u0161a\u010da: Ukoliko kupac nakon \u0161to je naru\u010dio odre\u0111eni artikal putem MONRO.RS Internet prodavnice ne preuzme po\u0161iljku, nakon dva poku\u0161aja dostavljanja od strane kurirske slu\u017ebe sa kojom MONRO.RS. ima zaklju\u010den Ugovor o pru\u017eanju ekspresnih usluga u unutra\u0161njem saobra\u0107aju, smatra se da potro\u0161a\u010d nije odustao od ugovora u smislu \u010dl. 28 Zakona o za\u0161titi potro\u0161a\u010da. U skladu sa Zakonom o obligacionim odnosima, ukoliko kupac ne preuzme naru\u010dene artikle, ugovor o prodaji se raskida zbog povrede ugovorne obaveze preuzimanja stvari i isplate kupoprodajne cene od strane kupca, te prodavac ima pravo na naknadu \u0161tete koju zbog toga trpi, prema op\u0161tim pravilima o naknadi \u0161tete. Obaveza naknade \u0161tete se smatra dospelom od trenutka nastanka \u0161tete.\u00a0U slu\u010daju da se reklamacija odbije postoji mogu\u0107nost vansudskog re\u0161avanja spora.<\/p><p>In order to make an exchange or return an order with a desire to return the payment, contact us at +381 65 21 990 12 or send an e-mail with your information (name, surname, phone) to the address<\/p><p>info@monro.rs.<\/p><p>The consumer is solely responsible for the reduced value of the goods he returns, which occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.<\/p><p>The costs of returning the ordered items are borne exclusively by the consumer, except in the case when the reason for the return is a fault of the Monroe online store (wrong item sent, wrong color, defective item)<\/p><p>In the case of returning goods or refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, monro.rs is obliged to make the refund through a current account, which means that the bank will, at the request of the seller, refund the funds to the card user's account or return the paid funds to the customer's current account.<\/p><p>The trader is obliged, within 14 days from the day he received the withdrawal form, to return the payments he received from the consumer, including delivery costs. Refunds are made using the same means of payment that the consumer used in the original transaction. The merchant is not obliged to refund additional costs, which are a consequence of the consumer's express request for delivery, which deviates from the cheapest usual delivery offered by the merchant. The consumer bears exclusively the direct costs of returning the goods.\u00a0<\/p><p>U slu\u010daju da se reklamacija odbije postoji mogu\u0107nost vansudskog re\u0161avanja spora.<\/p><p>The consumer is obliged to return the goods to the trader within 14 days from the day he sent the cancellation form. The merchant may delay refunds until they receive the goods or proof of shipment of the goods being returned.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Obrasce za zamenu ili odustanak od kupovine mozete preuzeti u produ\u017eetku: Reklamacioni list. Obrazac za odustanak od kupovine Potro\u0161a\u010d ima pravo da odustane od ugovora zaklju\u010denog na daljinu u roku od 14 dana od trenutka kada roba dospe u dr\u017eavinu potro\u0161a\u010da, odnosno tre\u0107eg lica koje je odredio potro\u0161a\u010d, a koje nije prevoznik, bez navo\u0111enja razloga [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Povra\u0107aj novca - Monro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monro.rs\/en\/povracaj-novca\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Povra\u0107aj novca - Monro\" \/>\n<meta property=\"og:description\" content=\"Obrasce za zamenu ili odustanak od kupovine mozete preuzeti u produ\u017eetku: Reklamacioni list. 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