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Obrazac za zamenu ili odustanak od kupovine mozete skinuti u produžetku Obrazac Monro

The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract).

If you have changed your mind about the purchase or after the delivery of the package you decide that the number, color, model, etc. do not suit you, within the aforementioned 14 days it is possible to make an exchange or get a refund of the money paid.

The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, which he receives in the package with the delivered items, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).

The declaration of withdrawal from the contract in the case of a distance contract is considered timely if it is sent to the seller within the period referred to in paragraph 1 of this article.

The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the seller.

The burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract, is on the consumer.

What is not considered a withdrawal from the contract in the sense of Art. 28 of the Law on Consumer Protection: If the customer, after ordering a certain item through the MONRO.RS Internet store, does not pick up the shipment, after two delivery attempts by the courier service with which MONRO.RS. has concluded a contract on the provision of express services in internal traffic, it is considered that the consumer has not abandoned the contract in the sense of art. 28 of the Law on Consumer Protection. In accordance with the Law on Obligations, if the buyer does not take over the ordered items, the sales contract is terminated due to the breach of the contractual obligation to take over the items and pay the purchase price by the buyer, and the seller has the right to compensation for the damage he suffers as a result, according to the general rules on compensation for damages. The obligation to compensate for damage is considered due from the moment the damage occurred.

In order to make an exchange or return an order with a desire to return the payment, contact us at +381 65 21 990 12 or send an e-mail with your information (name, surname, phone) to the address

info@monro.rs.

The consumer is solely responsible for the reduced value of the goods he returns, which occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics and functionality of the goods.

The costs of returning the ordered items are borne exclusively by the consumer, except in the case when the reason for the return is a fault of the Monroe online store (wrong item sent, wrong color, defective item)

In the case of returning goods or refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, monro.rs is obliged to make the refund through a current account, which means that the bank will, at the request of the seller, refund the funds to the card user's account or return the paid funds to the customer's current account.

The trader is obliged, within 14 days from the day he received the withdrawal form, to return the payments he received from the consumer, including delivery costs. Refunds are made using the same means of payment that the consumer used in the original transaction. The merchant is not obliged to refund additional costs, which are a consequence of the consumer's express request for delivery, which deviates from the cheapest usual delivery offered by the merchant. The consumer bears exclusively the direct costs of returning the goods.

The consumer is obliged to return the goods to the trader within 14 days from the day he sent the cancellation form. The merchant may delay refunds until they receive the goods or proof of shipment of the goods being returned.

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